Refund Policy
Effective Date: May 12, 2026
At KASSY-O, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Certain items may not be eligible for returns due to hygiene, customization, or final sale conditions.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
3. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping costs are non-refundable.
6. Non-Refundable Items
The following items may not be refunded:
- Gift cards
- Final sale items
- Personalized or custom products
- Certain hygiene-related items
7. Order Cancellation
Orders may only be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: success@kassy-o.com
Phone: 2635662336